DEA was established in 2004 by Craig Duncan, a mechanic who brought with him over 30 years automotive experience with SAAB and Volvo to the greater Londonderry area.
Craig’s son Ben Duncan, whose expertise is in Mercedes-Benz, joined the business in April of 2005 and just 4 years later they moved their 3 man team to the current location at 3 Liberty Drive which they ultimately purchased in 2009. This location offers the space, location and the ability to grow that the rapidly expanding business requires.
Owner & Technician
Ben Duncan is a master certified Mercedes-Benz technician and the owner of Duncan’s European Automotive (DEA).
His love for machines began when he was very young.
From an early age, anything that intrigued Ben would be disassembled and (at least attempted to be) put back together.
He recalls dismantling the carburetor and clutch cover of his orange 1973 Kawasaki F6 125 at age 5. Naturally, it didn’t run afterward, but it helped fuel his unquenchable thirst for mechanical engineering.
By age 17, he succeeded with the undertaking of a total rebuild on the engine of his 1984 Saab 900 Turbo and drove it from NH to Chicago. The engine continued to run without issue while he put himself through college.
Since entering his adulthood, his hobbies have included converting two Diesel engines plus his former home heating system to run on used vegetable oil without any kits.
Ben has (and continues to) test his abilities and strength in his accomplishments with mechanical engineering. He is always seeking to educate his people and himself with the newest technology available. He also fully supports and encourages his employees to continue their education.
Along with overseeing DEA, he currently brings his skill and knowledge to automotive professional development groups that strive for optimization of business practices in fellow auto repair shops.
Ben takes pride in his team’s knowledge of diagnosis and repair accuracy standards that clients seek for their automotive needs.
He is a very involved Daddy with his two young ladies, Drew and Zoë, and is referred to as “Saint Benjamin” by his wife Celeste, for his patience, kindness and honesty.
Celeste is our bubbly Customer Service Representative and Ben’s lovely wife.
Referred to as the “shop mom”, Celeste will make sure you are comfortable and your requests are brought to the correct set of ears.
If you stay and wait for your car, she will likely woo you into having a cup of coffee while flashing her seemingly ever-present smile.
There is so much light that Celeste brings to the shop. We love having her help to represent DEA.
Old Man Duncan
Craig Duncan is the founder of DEA and former owner. He is also Ben’s father.
Craig opened the shop in 2004. After spending many years as a Saab tech, he decided he wanted to be more of a leader of his own destiny.
Craig’s father (and mentor) was a man of integrity and good hard work ethic. It is no surprise that Craig also carries these traits.
Affectionately known as “OMD” or Old Man Duncan around the shop, Craig will still come in regularly to say hello or share a joke. He is always ready to talk about black powder cartridge rifles and how he is moved by the sunrise and sunset at the ocean.